I found out the problem,
I found out someone had a similar problem with another receiver, turned out to be dish/LNB issue. Seems the EPG data comes from transponder 11778 and I had no signal from this so this is why I got the tuner lock message and why the EPG would not download.
I took the box to my mothers where there was no issues on the Amiko Alien II and bingo, she worked straight away !
Can't believe it, seems like everything else is working and what's worse I tried another Separate dish and LNB I have and no signal from this transponder ! Amazing !
But hopefully this will help someone that has the same issue in the future.