Posts by WeTekPlay

Quote from tomthebomb1968

Ordered one yesterday and then seen the posts re lavatronics. Getting a bit worried now. Have had confirmation of payment from wetek but have had no shipping or tracking information sent yet. Should I have had that sent by now 24hrs after purchase??

Sent from my HTC One_M8 using Tapatalk

Hi tomthebomb1968,

No worry. Your parcel will be shipped from Slovenia, Ljubljana today. You will receive email with TNT Express tracking number.

As we stated before, nor WOS nor Lavatronics have any stock of WeTek Play, and after all we will seriously re-think and consider situation for UK and IE market.

Quote from pauldb

so if i get this right we order online from wetek and you then instruct lavatronics to send out the wetek, if thats the case then its a very very bad move. The name of lavatronics is tarnished in the sat world for bad customer service and a bad move for wetek, god you cant even write a feed back on there site about any product they sell, last time any feedback how ever slight got you banned.
as im a banned member from there can you imagine me asking for something from them how, i cant even log on to there site ? (use to be a mod on there but got banned due to telling Ant he had bad customer relations in a private email and was bad for his company)

like i said bad bad move but that is my own personal op and i hope you have more distributors in the uk

Hi pauldb,

Lavatronics don't have yet single WeTek Play. All WeTek Play are delivered from Slovenia, Ljubljana with TNT Express. As we stated before, WeTek will give direct support to any WeTek Play owner or customer, no matter where device is bought. Each device have WP Membership number and Serial number, and it is global warranty. In case of any issue feel free to leave message here or to contact our support team at support@wetek.com .

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Quote from world-of-satellite.co.uk

Well we did try to negotiate a deal with Wetek, but seems they're blinded by Lavatronic's BS.

Hi WOS,

WeTek don't have any definitive agreement with Lavatronics or any other company in UK and IE. Doors for cooperation is opened to everybody without favouriting any company.

Hi Skeese,

You can always and in any case expect top class best support directly from WeTek, and especially every member from this great community. In case of any issue, feel free to post here at forum, where we will maintain daily basis answering on any question, or by sending email to support@wetek.com .

Quote from stevejo

LAVATRONICS????????? I hope further purchase come from the EU and not lavatronics

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Personally Lavatronics is a bad move by wetek they are rouges and will blacken the wetek name sorry just my opinion

Hi stevejo,

We can assure You that you will have best quality service and treatment when we are talking about WeTek products.

Quote from pheonix

Because you specifically seem to have a problem with my posts and usually delete them soon after they appear on the forum. I simply posted here to give my own views of this receiver that I bought out of my own hard earned cash (In fact I bought two of them, one for me and one for a family member).

Dear phoenix,

From our point of view every critic (positive or negative) is more than welcome as it will only help us to become better and more accepted to market, so from your impressions we learned few things, which for sure will not happen on our next products, but as representative of WeTek, I tried to explain reasons, and still our offer for replacement of HDMI cable, and refund for pack of batteries and EU to UK converter is opened, just email Support Team at support@wetek.com and they will refund it to You.

Further more from Durham (Your profile Location: Durham), we had only 1 customer which bought one device on Sunday and by coincidence that buyer was jubilee buyer over our Web Shop, and as small jubilee and to show our generosity we decided to ship him second device for free with personal note from our Sales manager.

Anyway, if it is not you or if it is never mind, we hope owner of free sample enjoy in his 2 WeTek's :)

To All:

If anybody still need EU to UK converter, you can freely contact Lavatronics, which is WeTek distributor for UK and IE, they will ship it for free and any cost to you.

Quote from Superdroid

Wetek this is minor thinks... but adapter could be nice if you could provide it.

And thanks for listen forums, you guy are really making a new hera! Congrats

Hi Superdroid,

Sure, our marketing and support guys already received this message, and we will fix this ASAP. Each next product from WeTek will have compatible power adapter for UK.

Quote from stevejo

Carlsberg I think he drinks but he will drink anything read the chat box most nights

:laugh:

Well then, cheeers :caz3:

Quote from monkified

i was disappointed they didnt send a case of larger with it, maybe they forgot to pack it??

Hi monkified,

Please can You explain "case of larger", so we can try to help on this.

Thanks

Quote from pheonix

No doubt this post won't stay here long but so far I am not impressed with the wetek play box I received.

1. Does not come with batteries for the remote, Had to buy those my self.
2. No euro to uk plug converter, had to rob one from one of my e2 boxes.
3. The supplied HDMI cable is extremely poor quality, in fact this one does not work at all, I had to rob one from my Solo2, I even tested the cable on the Solo2 and it does not work at all.

I have not even gotten around to testing the unit yet but so far I feel badly let down by the poor quality control and the fact that they scrimped on simple things like a set of batteries and a euro to uk plug. These things you would expect any reputable retailer to supply with the receiver free of charge especially the plug converter seeing as this unit is being used in the uk.

Hi Phoenix,

Thank You for buying WeTek Play and sharing your impressions here with community. In case you have issues with your HDMI cable, please feel free to contact support@wetek.com , and Support department will replace your HDMI cable ASAP, without no additional cost for You at all.

Regarding batteries and why they are not shipped with device, reason is simple. All our devices are in 99% shipped with Air Express option, and almost all carriers forbid transport of goods with batteries without prior notification. It means, we should ask TNT Express, which is our shipping courier if they can deliver or not, and already customer will be waiting for device 3+ days, and our policy is free shipping with next day delivery.

Regarding Power adaptor, once more, please contact support@wetek.com and ask them for refund of cost which you spent to buy EU to UK converter, they can do it instantly over PayPal.