Posts by stevesom

  • I guess you have heard this a million times

    * *** are currently updating their software and you may have seen a
    message on your TV screen with the following wording:



    *For Your Information*


    *We need to update your service**.*
    *Please tell us some info at *****viewinghelp.com*


    *Press BACK UP to return*



    The reason you are getting this message is because your digibox is
    not connected to the UK telephone line. This means you will need to
    download the latest digibox software manually and then email us the
    system details so that we can carry out the rest of the update with
    *** on your behalf.


    *Under NO circumstances should you visit the*website*to enter your
    digibox details.* We will take care of this for you.



    *Instructions*


    * Unplug the power lead from the back of the digibox.
    * Find the BACK UP button on the digibox (not the remote) and press down.
    * Keeping the BACK UP button pressed down, re-insert the power lead.
    * You must keep your finger down on*the button*until the TV screen
    goes black and you get a message with white writing saying the
    download is in progress.
    * Once you see this message you can take your finger off*the button.
    **The download*will take 10 to 15 minutes and the digibox will turn
    off when finished.
    * wait 5 minutes before turning the digibox back on.


    *Information we require from your TV screen
    *


    You now need to email us your updated system information.


    We require the following from the system details page to complete
    your update:


    1. *****Viewing Card*Number*
    2. *Version Number*
    3. *Serial Number -* if your box is an HD****+ box*this must be 11
    characters.
    4. *Receiver ID - *HD ***+ only


    Please email this information to us at*info@xxxx.xxx
    *and we
    will complete the update with *** on your behalf
    *****
    **


    *