Thats a difficult one without actually seeing exactly how its setup.
It could be a number of factors that is causing the issue but to be honest i would co for co-channel interference. Crystal Place uses channels from ch22 to ch35. Unless its an expensive modulator that doesn't have the issue of vestigial sideband interference then channel 21 is completely out as its too close to the digital mux on ch22.
The other issue you have is that there is more than one transmitter covering your area which could also cause problems. Hannington which is also horizontal polarity like Crystal Palace uses frequencies from ch 32 to Ch47. Hemdean transmitter may also give some problems even though its has vertical polarity.
Without a meter I think its going to be a case of just messing with the modulator to find a free frequency. I would start looking above ch 37. I doubt its going to work below that.
If that doesn't work i would then look at attenuating the signal a bit. You can get variable ones of ebay if you look for them.
Nano