No problem m8, I run a satellite enterprise myself.
So what I do is first I try to excluude hardware problems and later on I look at the software.
Another possibilty could be that the tuner is broken, it happened to me with my VU Solo, after the turer was replaced everything worked fine.
Once again please tell me what your sat configuration is , ( single lnb, motorized or more lnb's on a switch.)
Regards,
Wing