Offered me a deal during lockdown with an amazing 66mbps
At the time i was getting 30mbps from talk talk but this offer doubled my speed
and for less than what i was paying
My talk talk contract had expired so the change over was not a problem
My Vodaphone router turned up and i set it up and away i went
My speeds although they were not the 66mbps i was promised were at 50mbps
but still 20mbps faster than talk talk
so i just accepted and moved on because i was faster than talk talk and cheaper
i done a speed test every night hoping they would find my extra 16mbps
After about eight weeks and to my horror i saw my speeds reduced to 26mbps
I had several conversations with vodaphone staff who told me it would be
fixed within three working days because they could see my fault from their end
The last two times i have contacted them they have changed their story
and told me that 26mbps was the minimum speed required and as long as i
was getting that speed then everything was ok
I am now locked into a two year contract with vodaphone on a slower speed
than i was getting from my previous provider
Been told to write to Ofcom and CEDR with the details and complain about
breach of contract
Just be careful out there before you jump Broadband providers
