Vu+ Solo2 Blue circle light flickering and stuck in standby menu! Help!

Hi guys,

For several weeks now my Solo2 is having a strange problem whereby the standby menu pops up on the screen for absolutely no reason whatsoever. If I press [exit] on the remote control the screen goes blank for a split second and then shows the standby menu again. I cannot get this to go away and none of the buttons on the remote control will work. This is the same from my universal remote control. When the standby menu is on the blue circle light on the box begins to flicker. Here is a short video of the problem. You will notice that the box starting working correctly again towards the end of the video when the blue circle light dimmed.

The problem is vert much intermittent but is definitely getting worse. It happens almost every 20-30 minutes now; making the box almost completely unwatchable. Strangely, it works fine over Webif and using the Vu+ android tablet app. It streams video anc changes channel no bother at all.

I have tried new batteries, 2 separate remote controls, removing hard drives and pen drivers, flashing different images countless times (Blackhole and Open VIX), using stock firmware from Vu+ website etc. I cannot think of anything else to try and as it stands, my box is being returned for repair/replacement. I should also point out that sometimes the box will get stuck on starting and not even boot up at all. I would then have to switch it off for a few hours and then it seems to boot ok. If there's anything else you guys can suggest that may fix this I would appreciate it. Of course, I would prefer not to have to send my box away but at the moment it looks like I have no choice.

Here's a video cliip of me attempting to flash back to the original stock firmware, and yet again the box is stuck on starting, but notice the strange behaviour of the blue circle light. It is very bright and flickering and I have no idea what is causing it.

Really appreciate any help that can be provided. Thank you!

No, the replies were not wasted or ignored? Why would you say that? I tried every suggestion that was made and all I'm doing is putting it out there to as many people as I can in the hope that perhaps just one other person has had a similar issue and can tell me definitively that a) it needs to be sent back
or b) they figured out some other miraculous way of fixing it by perhaps reseating an internal cable or something. The retailer did mention that I would incur a charge if they found no fault so I want to be absolutely certain that there's nothing else I can do.

Quote from TK4|2|1

So why haven't you returned it then, unless its because you know it's something you've done?

Sent from my iThing using sorcery and the magic interweb.

Did you not read my last post?! And no, I most certainly haven't done anything to have caused this. Once again, I'm trying to avoid a potentially lengthy repair process and charges.

Quote from Ten Below

Possibly the problem will be logged in /var/volatile/log/messages, can you post the contents of this file the next time it happens.

Thanks Ten Below. I will check that and post the logs.

Quote from world-of-satellite.co.uk

Contact your retailer, they should be able to fix your issue under warranty. If purchased from us we'd have no issues repairing it so dont see why any other retailer would. To fix your issue you need the front panel VFD/Circuit board replacing. Don't waste your time trying stuff to fix. We've repaired two other units with similar issue.

Thanks a lot! That is exactly the kind of answer I was trying to find. Really appreciate it.

There you go TK4|2|1. Perfectly logical to ask the same question on different forums.

Hi Ten Below,

I've attached the messages log file as you requested. I hope this is of some use to you. It would be interesting to hear if you find anything that could solve this, but I guess that's just wishful thinking :tenb:

No problem at all. Cheers!