Received a memo a week late today after i was convinced a customer was talking through his ass today but our subbie confirmed it and finally forwarded a copy onto me.
I,m surprised they are doing it tbh but i aint complaining..i have attached the engineer brief only.
MK
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From: xxxxxxxxxxxxxxx
Sent: 13 December 2013 12:58
To: allusers
Subject: FW: Removal of Requirement for a Phone Connection with Multiscreen
Hi All,
Please see attached and below Important *** changes.
From the 18th of December, customers will no longer need to have an active phone line to take multi-screen. You will no longer need to connect the boxes to a phone line (unless the customer expressly requests it) which represents savings in job timings and consumables and should lead to less lost sales, faster activations and a smoother customer journey where customers don’t have a phone line ready.
We think you’ll agree, this is great news for us and our customers.
Please find attached two briefs – one for sales agents and one for engineers. Please cascade to the relevant areas asap.
Many thanks
*** Homes and Independent Retail Operations
_______________________________________________________
British *** Broadcasting
New Horizons Court 3, Grant Way, Osterley, Middx, TW7 5QD
