Is virmin restricting the comms to the dreambox

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Hi
My mate changed his vermin super hub (to the latest hub I think), since then he has not been able to share & he has lost his sly channels, I have had a look and found.
1) when I network test his box it fails on ip address & dns,
2) I brought the box to our house and plugged it in, it worked fine
3) I checked his router firewall and that's off
4) we went on his virmin media account and think the websafe stuff is off.
5) I contacted him by 'Teamviewer' but as you can see by the picture above that I cannot see the files on the dreambox, but I can look at the DM front Screen if I put in the ip of the dm directly,

Is virmin restricting the comms to the dreambox and Is there something else I am missing ?

Thanks
Junger

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Thanks kegnikiwi

The box is wired and not wireless, I checked his 'web safe' online with virmin account and his is different to mine (see pictures), The top one is my mates and the bottom one is mine, the top one does not seem to offer an on/off option

Update : Someone said ditch cccam and use mgxamd. Why would that help as I have not mgcamd before. thanks junger