Plusnet.

I am with Plusnet, in my 3rd year with them. Apart from the length of "hold time" whilst accessing support, I have found their service to be exemplary. Regards.

M.

I too switched from sky to plusnet, never looked back. Even took up there mobile phone service.

Quote from Milamber

I am with Plusnet, in my 3rd year with them. Apart from the length of "hold time" whilst accessing support, I have found their service to be exemplary. Regards.

M.

Same with me, the TV advert is very misleading you may get support but being on hold for 40 minutes is normal, and the auto change over system has been known not to work, so if you haven't changed over to them on the day they say phone them and they can do it manually
Apart from them niggles the speeds and uptime are rock solid

Plusnet for me as well, had issues with loads of connection dropouts initially but since binning the plusnet supplied modem and router and replacing with unlocked huawei modem and cheap tp link router have had no issues. Long wait time to get through to customer services but they are helpful and sound surprisingly human when you do manage to speak to them. I am on the advertised 40mb down 2mb up plan and actually receive 38 down and 1.9 up which is excellent for my location. Both BT and Sky my previous suppliers at this address got nowhere near the advertised speed and fluctuated like mad. Been with plusnet 18 months now and since the hardware swap 16 months ago have had no downtime.

Been with Plusnet for four years on good old dial up

Get 17 down and 1 up

I put my crappy modem in bridge mode and use a Xiaomi router 3 (Padavan firmware)

£2.50 a month for my tinternet and never had a problem, it just works

And we absolutely hammer it, two enigma boxes, 4 gaming rigs, 2 sony android tv's, several laptops

i use them and had no problems i binned the plusnet router and use a bt homehub 5 instead

Interesting topic this
I'm after some internet for my old man can you pay 12 months up front or would it be on a DD

I've been with Plusnet for nearly 2 years this time round, used to be with them a few years back as well.
Never had a problem with them & I find their customer service to be spot on, calls are answered pretty much straight away. I do have a business account with them though as I wanted a static IP address, so perhaps this is why they answer the phone a bit quicker to me :D

Thanks chaps
For the info

try this http://uk.tp-link.com/faq-873.html

i like the way they phoned me to renew on a better deal when my 1st was up.

Quote from hilly

i like the way they phoned me to renew on a better deal when my 1st was up.

i got an email to say they were going to contact me just before my contract was up for a better deal, that was 3 months ago im still waiting