800 SE Remote not doing what it should.

As tile.
I have the latest CoolTVGuide but when I key press various buttons they respond
I press Channel up, Channel Selection comes up.
I press Guide, EPG Selection opens.
Press the Arrow up (above OK), Channel Selection opens.
press the Arrow down, Channel Selection opens.
Arrow right, takes channel up
Arrow left, Takes channel down

This will be very simple to someone, but help is appreciated.

Cheers G

thank you for taking the time to reply and provide a screen shot..