By past experience these usb to serial convertors are unreliable and very rarely work correctly. Unless you are using a laptop i would suggest buying a PCI rs232 expansion card for your PC. Its the only sure fire way to make sure its going to work.
I have used several different branded USB to serial leads from the expensive to the cheopo ones from China and none of them have lived up to the expectation.
Nano
Got to agree with the above Jamestt,
If you can access or borrow a friends older pc with a proper serial port you will have your dm500 restored in about 10 minutes. I too found usb to serial converters to be a waste of time.