BT HH5 problem

There are 22 replies in this Thread which was already clicked 3,084 times. The last Post () by mckee25.

    Hi guys after some guidance please.


    I have moved places and now have a new ISP.


    Previously was with ****** now with BT.


    I had superhub 1 in modem mode and used Netgear to port forward etc and all was perfect.


    Now I have BT HH5, I have followed the guides how to port forward and all looks good in the GUI.


    My problems are when I test to see if port is open it is showing as port closed. My server is working internally and my local is clearing but none of my peers can connect. Dyndns is updating fine in the hub and have tested by restarting a few times.


    Not sure what else to try. My server has a set static ip of 192.168.1.201, I know this sounds silly but could the .201 be too high?


    Any advice/hints/tips I can try.


    Thanks in advance.

    Edited once, last by nirmies: typo ().

    I dont have the HH5 but have managed for friends to get the HH4 Port Forwarding no problem, I have a HH3 myself as it appears to be the best solution for wi-fi compared to the 4&5.


    Keep persevering with the HH5 it should port forward no problem

    Quote from digi247

    I dont have the HH5 but have managed for friends to get the HH4 Port Forwarding no problem, I have a HH3 myself as it appears to be the best solution for wi-fi compared to the 4&5.


    Keep persevering with the HH5 it should port forward no problem


    Thanks for the speedy reply.


    I have found a post on the BT forums regarding someone using a static ip for cctv and dns and that he resolved the problem by changing the static ip (coincidentally the same as mine) to something much lower less than 100 and it works. Sounds bonkers I know but im willing to give it a try. I did try to change the ip in the gui but it wont have it.


    Fingers crossed.


    - - - Updated - - -


    Tried changing static server ip to .84 and still the same. Also tried disabling firewall as one of the open port checker websites said packet filtering eg firewall was preventing packets from reaching that port.

    It should be the same setup as the HH4.


    When port forwarding don't use the assigned name to port forward to enter the IP address of the receiver. If you use the assigned name it sometimes refuses to work.


    Once you have setup the applcatiion under port forwarding when you assign the device scroll right down until you see "user defined IP address", When you click on it it will then open a new dialogue box to input he IP address.


    8b6342d43a1.jpg


    Thanks for the reply.


    I have tried it that way too and still nothing. Open port checker tool still saying port is closed.

    I wouldn't be suprised if the HH5 has the same issues the HH3 has. BT have a tendency to release hardware before testing them fully. May be worth trying to get hold of a HH4 type A as its a known working hub.


    From what i can see from the BT forum you need to tell the router to assign each device the same internal IP address, using DHCP on each device. Setup port forwarding again using the method i stated earlier, once done reboot the router and fibre modem.


    Try that, if that doesn't work it may be worth checking out BTs forum yourself. It does appear that certain HH5 routers have the same port forward issues as the HH3 type A.


    There is absolutely no point ringing BT customer services for help as they are as much use as a chocolate teapot and most of the staff have only a basic grasp of the English language.


    Nano

    Edited 2 times, last by nano ().


    I am useless at this type of thing but got a HH5 and got it sorted by way of teamviewer,working 100%,stick with it.

    Quote from toothfairy

    I am useless at this type of thing but got a HH5 and got it sorted by way of teamviewer,working 100%,stick with it.


    Thanks mate. I don't stop until I get it sorted, problem is I have been on laptop most of yesterday evening/night and today and most prob the same again tonight....mrs is not happy! lol


    Hopefully someone might ask me to check something obvious and it will work. Just a matter of trial and error now as I am running out of things to check.


    Also something I noticed about what Nano asked me to try, under settings the manual ip address is showing but now the mac address is all zeros, but when I previously selected my server from drop down list the mac was filled in? Not sure what that means.

    Ok the device that you have your server running on... is it set to DHCP?


    If it is and you have changed the internal ip addy of it in the hub to something you either had assigned to it before or wanted to change it too you must restart that device for it to take effect... then try canyouseeme.com to check if the port is open.


    If you want I can teamviewer in for you to check the settings... did one of these last night.

    fI7WHhv.png


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    Quote from mckee25

    Ok the device that you have your server running on... is it set to DHCP?


    If it is and you have changed the internal ip addy of it in the hub to something you either had assigned to it before or wanted to change it too you must restart that device for it to take effect... then try canyouseeme.com to check if the port is open.


    If you want I can teamviewer in for you to check the settings... did one of these last night.


    Thanks for the reply.


    I have the server set to a static ip and it has always been like this.


    Had no problems at all on VM Superhub in modem mode.


    When forwarding ports I have selected server in drop down list and also manually input server ip address both times I have checked using port checker and on both occasions it has failed.

    Smart Setup is causing loads of problems with the HH5 port forwarding, try turning it off


    http://bt.custhelp.com/app/ans…he-bt-home-hub-4-or-hub-5



    Link says hh4 or hh5 there is no smart setup on the hh4,. If it doesn't work, think you need to go back to the hh4 till they fix the problem.



    Post here about chromecast


    http://www.pocket-lint.com/new…u-might-want-to-read-this



    [edit] Might have to reset the HH5 to get smart setup working properly.

    Edited 2 times, last by lfc4ever ().


    Is your server a box or a pc setup??? the device that you are port forwarding too will need to be restarted once you have all the settings done in the hub...

    fI7WHhv.png


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    Smart Setup was on turned it off. Will see how it goes. Thanks.


    - - - Updated - - -


    Quote from mckee25

    Is your server a box or a pc setup??? the device that you are port forwarding too will need to be restarted once you have all the settings done in the hub...


    Running PC server with Debian at the moment. Going to try restart. Thanks.


    - - - Updated - - -


    Still nothing. Restarted HH5 and PC server. All working ok internally.

    Is the debian server showing in the list of devices when you click on the Home Network tab in the HH5 settings? then in the firewall tab under Port forwarding you will have the game or application that you would have had to create for the server... this should be assigned to the debian server in the drop down list... one thing here is to remember to "apply" the settings after you have added them.

    fI7WHhv.png


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    Quote from mckee25

    Is the debian server showing in the list of devices when you click on the Home Network tab in the HH5 settings? then in the firewall tab under Port forwarding you will have the game or application that you would have had to create for the server... this should be assigned to the debian server in the drop down list... one thing here is to remember to "apply" the settings after you have added them.


    Double checked all that and is all good. Port still showing as closed using checker. Going to try and restart HH5 and server. Fingers crossed.


    - - - Updated - - -


    Quote from nirmies

    Double checked all that and is all good. Port still showing as closed using checker. Going to try and restart HH5 and server. Fingers crossed.


    Still the same. All working internally no problems at all. No one is connecting and port using checker still showing as closed.

    All I can tell you bud is that the HH5 deffo works for sharing & port forwarding etc...... have one myself. You sure you don't want teamviewer support just to have a fresh pair of eyes look over it... only other thing I can think of is your cam configs, just double check that the port in your configs is the one that you have forwarded in the hub....

    fI7WHhv.png


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    Quote from mckee25

    All I can tell you bud is that the HH5 deffo works for sharing & port forwarding etc...... have one myself. You sure you don't want teamviewer support just to have a fresh pair of eyes look over it... only other thing I can think of is your cam configs, just double check that the port in your configs is the one that you have forwarded in the hub....


    I will gladly accept the offer of teamviewer support! Definately needs a fresh set of eyes.

    Have to admit defeat on this one I'm afraid..... everything is set as it should be but the open port is still not allowing access from outside. Hopefully the work around will get you going nirmies buddy.

    fI7WHhv.png


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