I found the Alien 2 a complete pain in the arse and its no secret that i am not a big fan of those boxes or the main retailer, but thats another story.
I can honestly say i have never had a box that was as big a pain in the ass as the the Alien 2 was. If you go for a proper MIPS box you will notice a huge difference in stability and also the availability of images and plugins. I'm not completely putting down boxes that use a SH4 chipset as i have two of them, both i may add are 100% more stable than my Alien 2 ever was, they just aren't in the same league as a MIPS based box.
To be honest nano ,it is well over 6 months since you had an Alien 2 ,the enigma 2 images have come an awful long way since then,I wouldnt have bought one otherwise.
They are far far better now and quite stable.
The remote response has improved (via eps settings in config file) its as good now as my Dm800 .
Sure there are alot more plugins available for the Vu+ and Dreambox but most of the plugins I use on other Enigma 2 receivers work fine on the Alien 2.
Crossepg,Cool tv,Autotimer,Autobouquets,1channel,icefilms,RTE player,iplayer ,WebInterface as well as Picons and lots of Skins .
The AutoVolumeAdjustment is still a bit iffy,the volume seems to vary a bit too much .
Oscam on HDMU needs a few config changes to work on HDMU but it works well when changed.
With regard to the main retailer I will agree with you ,they seem to think every problem is down to user config errors and will not allow constructive criticism.Some of their preconfigured images are buggy and out of date .
Try a new HDMU image ,I'm running 11012 and it is very stable and fast .
For 155 euro delivered ,I am pleased with my purchase ,its less than half the cost of a Vu+ Duo and has a terrestrial tuner which is handy for users in Ireland with Saorview.