epg problem

hi all.
having a problem with my epg.
this is the image i am using.........vix 4.1.009
when i follow the guide for ....How to setup 7 DAYS EPG for Astra 28.2 with CrossEPG
at the point of download this error appears.
cross epg error time out for tuner lock.
anyone any ideas as to what im doing wrong.

cheers abu.
my tuners is ok.
just scratching my head now as not sure what the problem is.
think i will rebuilt image from scratch and see what happens.

ok,
will check that now,and report back

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dont see automatic in tuner config.
and in signal finder when i lock 11778, V, 27500, 2/3.
it says 0 channels found

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dont see automatic in tuner config.
and in signal finder when i lock 11778, V, 27500, 2/3.
it says 0 channels found

thanks abu.
just did a factory reset.
and going to flash with 4.1.13.
will report back with details.

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incidentally,the only new feature i added to my vu was linux sat panel.
thats when i started to have problems.

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ok abu,
when i set it to automatic.
this is what it says.
checking tuner A...tuner status tuning....tuner status failed.
it trys to lock to on to 3 satellites,and when finished.it looks like this.
configuration mode simple
mode single
satellite nothing connected
send diseqc no
...............................................................................................................
when i do manaul scan this are amount of channels found.
scan compleated 938 channels found.

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abu.
think problem is my dish.
not much more i can do tonight.
i will take the box and try it in family members house tomorrow.
i will report back here tomorrow to let members know the outcome.
because it is the correct thing to do,as others might benfit from my misery.
thankyou for rapid response.
keep up the help on the forum,as its much appricated.
cheers

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ok.
took the box to the brothers house and only fta worked.
when i check the internet connection in menu the two bottom lines were not connected.
i could not get it to work so i went to do a restore and that failed aswell,took it back to my house and reflashed with earlier image 4.0003 but the epg problem is still the same.

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managed to find a usb stick with a backup of vix 4.0003 which i made in april i think.
this now works with EPG.no problems so far.
the only thing i can think of is i altered a setting on my box which effected my EPG settings.
not to sure how this happened,but i do tend to play with my vu to improve the performance.
i reckon i missed doing a backup when playing around with the settings,hence my problems.
i suggest everyone should make a spare backup of there box on a regular basis,and at least once a month do an extra backup and leave the stick to one side for a master backup.
that way you have something to fall back on.
thanks to all on this forum for there constant input.
hope this helps others on the forum.
cheers abu.