I am afraid its yourself and your mate wadey that are infact the muppets here///since april 2012 it was made public that all paired channels were going through a new change so all you pair have done is fall into the trap by calling sly...hahaha
Get your heads in order....new pairing method means channels that are paired will stop clearing....*** can switch off any paired channel they wish via 3rd party equipment...you would have to be arrogant to think otherwise.
MK
To clarify I called Sly because I was missing additional HD channels other than those listed as being lost, It appeared there was an issue with my account because I was receiving no signal on certain channels, Dave HD and Watch HD through my thompson box, there is also a message that constaly appears on screen for me to contact ***. It would look extremely odd if I didnt contact them despite this message and the issue with the other channels.
*** straight away wanted to issue me a callout to exchange my box, but I have now put a hold on that through because I told them I wanted 50% discount for 12 months for the hassle. They didnt like that so put a hold on my box exchange.
So I have got my head in order, I have responded to their on screen message which has now cleared, I have stopped them sending me a new box and I even got a small discount off my HD subs for the issue with the missing HD channels.
As for the future, who knows, but ill happily keep SD and the free HD channels for now.