Hi Jim, unfortunately i live quite a distance from you otherwise i would have sorted this out for you.
Question regarding the multi lnb bar you have bought for your zone 2 dish? sly issue zone 2 dishes will not like lnb bars and i am unsure if there is anything available like that to be ohnest...something i will have to check out the next time i am at my suppliers but i think its highly unlikely.
Was it an engineer that installed what you currently have as it sounds like they were struggling because this bar you have wont fit correctly...did the engineer or person that installed the dish mention anything about that? 13 and 19 are strong satellites so unless there is poor line of sight it must be this multi lnb holder you speak of thats the issue.
1 of your inverto lnbs should be set at 13 east as the main satellite with another offset to the left for 19 east as although as said both are strong satellites 13 east is the weaker of the two..also again you wont be able to fit a standard lnb on a zone 2 dish unless its a really old model and then a slight modification is required.
If you bought the equipment is it possible you can show us a photo of the equipment or a photo of the dish on the wall/and or show us the url for this lnb bar.
Can you also please print here how both of your tuners have been configured.
Good Luck!
MK