Hello all,
I'm not sure if anyone can help me with this problem.
Just over a month ago I bought the OCTAGON SF8008 S2X TWIN 4K UHD 2x DVB-S2X from World of Satellite UK as I'm from London.
Every 10-20 minutes approximately, half of the screen will be covered with this pixelation!
As you can imagine this is particularly distressing and has been persisting for the last 1 month since buying the Octagon SF8008 4K 2X DVBS2X receiver.
At first I thought this is a problem only with OSCAM and NCAM channels. But this is happening even in Free to Air channels like ViaPlay Xtra and BBC News HD on Astra 28.2 Degrees and DW English HD Hotbird 13 Degree East!
The problem is that this appears to not be related to signal as I'm receiving 100% SNR and 100% AGC.
Only around 10 days in the middle of last month the problem was not present but then it manifested itself again 2 weeks ago. I first thought that this is a broadcast problem that was resolved but it returned again. Unfortunately, it is unlikely that for over a month a problem like this can persist without Viaplay actually fixing the broadcast defect. The fact it is happening in BBC News HD and DW English HD suggests that there is fault somewhere.
Not to mention that I also experience sometimes all of a sudden stuttering, but in this particular channel (Viaplay Xtra). After a few minutes it becomes smooth again only for it to go back to stuttering mode once again. When I change the channel and return back then the problem disappears and will be smooth again for hours.
I changed HDMI cable with the one supplied with the Octagon receiver but this doesn't solve the problem. I also lowered the 4K resolution setting down to 1080P from the Openvix settings but that has not made a difference at all.
As I am more than 30 days I won't be able to return the receiver for a refund. Anyone knows what's going on? I also unplugged the Ethernet LAN cable to rule out OSCAM/NCAM as the culprits. Though, not sure if they have to be disabled as well. I do note that the processor does overheat and become 71-78 degrees celcius, not sure if this has anything to do with this as this receiver doesn't seem to have an inbuilt fan.
I previously used the Technomate TM5402 receiver for 12 years without problems! I'm willing to test the old receiver again just as an experiment.
There isn't a day without seeing any of these glitches. Also I don't understand why Viaplay Xtra has this problem but not the other channels under the same transponder like Talk TV HD and QUEST HD. They seem to be fine.